Monday, October 25, 2010

Having Problems Online?

Students have a number of options for help with their online courses. A good place to start is the new help portal AskCR.

The new support portal will help you ask questions of college representatives in Admissions & Records, Financial Aid, Advising, Special Programs, Distance Education, Technology Services, and Maintenance.

The support site provides two different methods for getting assistance.

1. Knowledge Base for self-service searches. It currently has over 200 articles with more being added every week. Please return frequently to see what is new. Though you can access many articles without logging in to the system, there are a number of articles that are not available to the public.

2. Request Support or Enter a Work Order for individual service. To get individualized service, you click on the Ask CR link (purple ticket with a question mark). This will take you to a log-in screen. All students log-in with their CR issued email address and the initial password is your five or six digit birthdate. Please fill out all fields to get the quickest response.

Example of Log-in:
101584 (birthdate of October 15, 1984)

If your log-in does not work, please contact our Help Desk at 707.476.4160 to verify your account settings. Having your seven digit Student ID Number and other confirming information ready will help to expedite the process.

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